Refund policy

Returns and refunds

We want every piece to feel right in your home. If something does not, we will make it right.

Our window

You have 30 days from the day your order is delivered to start a return.

How it works

Email us at info@tonigraceco.com with your order number and what you would like to send back. We will reply with a prepaid return label, so return shipping is on us. Once your return arrives and we have looked it over, your refund goes back to the original payment method within 5 to 7 business days.

What we can accept

Unused pieces in their original packaging, with any seals and tags intact.

What we cannot accept

Candles and scented products that have been lit, burned or opened. Anything marked final sale. Gift cards. These are excluded for hygiene and safety reasons.

If your order arrives damaged

Photograph the box and the piece before you unpack anything else, then email us within 7 days of delivery. We will replace it or refund it in full.

Markets and in person sales

All purchases made at markets, pop ups and events are final. We do not have a storefront to process in person returns. Please look your piece over at the booth and ask us anything before you go.